FAQs
Exchange Details
Please go ahead and purchase the item(s) that you would like. Then return the item that doesn't work with the following information:
Your name
Order number
We will refund your shipping charges up to $4 for the original item since it is an exchange.
We like for you to go ahead and purchase the new item because we don't offer holds; this way you are sure it doesn't go out of stock.
Please mail the return to:
Pleats and Stitches Exchange
5910 Garners Ferry Road
Columbia, SC 29209
Returns
Please include the following information with your return:
Your Name
Order Number
Returns are subject to a $4 restocking fee.
Please mail the return to:
Pleats and Stitches Returns
5910 Garners Ferry Road
Columbia, SC 29209
Custom and personalized orders
We cannot fulfill custom orders or alterations at this time.
Sizing details
We try to include a sizing chart in each listing pictures. If you are unsure, please check out those sizing charts.
Our dresses & nightgowns run big ... long to be exact! Bishop dresses are designed to be ankle length if ordering current size. You may want to order a size down for sizes 4 and below.
Our girls' bubble/rompers run true to size.
Our shortalls, jon jons, and longalls run fairly true to size or a little on a small side. The longalls look really cute cuffed, so if you are in between, size up.
Exact shipping time
We ship orders every 2 business days, generally M/W/F. Standard first-class shipping delivers within 2-5 days after item ships. It is trackable but not insured. We are not responsible for packages lost by USPS.
Priority mail 1-3 day is faster, trackable and insured. If you are in a time crunch upgrade to this shipping method.
Priority mail express 1-2 day is the fastest shipping method we offer.
Our items range between 8 oz and 10 oz. Please check the website and use 29209 as the 'from' zip and your zip as the 'to' zip to get an estimated delivery time. https://postcalc.usps.com/
Care instructions
Most items can be washed safely in cold water on delicate cycle and hung to dry. If the item that you are ordering has red or another bright color in it next to a white or other light color fabric, please use a Shout color catcher for the first few washes to avoid bleeding. The reds are pre-washed but they are still red and will likely have some color transfer without a color catcher.
Gift wrapping and packaging
We do not currently offer gift wrapping.
How to contact us:
support@pleatsandstitches.com
